Our goal is your complete satisfaction during your recovery.

General Policy

We accept returns within 15 days of delivery for eligible items. Items must be unworn, unused, with tags, and in original packaging.

Strict Hygiene Standard: Worn, altered, stained, washed, or odorous items are not accepted. Credit will not be issued for products that do not meet these medical hygiene requirements.

Please note that original shipping costs are non-refundable and customers are responsible for all return shipping charges.

How to Start a Return

1. Log into your account on our website.
2. Click the profile icon or go to our Returns Page to submit a return request.
3. Enter your email address, check your inbox for a verification code, and log in.
4. Locate your order, select the item(s) you wish to return, choose a reason, and submit.
5. Once approved, you’ll receive a Return Request Form by email.
6. Pack Your Item: Print the form and place it inside your package. Ensure items are unworn and in original packaging.
   
7. Ship Within 7 Days: Mail your package using your preferred carrier. Note: Your return must be shipped within 7 days of approval. Packages sent after this window will be denied automatically.

Non-Returnable Items

For hygiene and safety reasons, the following items are Final Sale and cannot be returned or exchanged:

Questions about your return?

returns@isavela.com | (956) 688-8325